Help & Support

Getting Help & Contacting Us

We want Trayna to be easy and stress-free to use. If something isn't working, you have a question, or you just need a hand getting started, we're here to help.

The best way to reach us is by email at info@trayna.co.uk. Trayna is provided by Trayna Ltd, a company registered in England and Wales (company number 17204176) (trading as "Trayna"). You can also use this address for any data-protection or privacy enquiries.

We aim to reply to most messages within 5 working days. If your message is about a privacy right (such as accessing or deleting your data), we'll respond within the timeframes the law requires.

If you're under 18, it's a good idea to ask a parent or guardian to help you contact us, especially about your account or your data.

Common Questions

Who can use Trayna? Trayna is a revision app for A-Level students, most of whom are aged 15 to 18. You must be at least 13 to create an account. If you're under 18, we recommend involving a parent or guardian, especially if they're paying for your subscription.

How much does Trayna cost? Trayna is free to download, and during our launch period the coached plan is free to use. Once paid plans go live, new accounts will include a 2-week free trial, after which access continues with an auto-renewable subscription; the plans, their lengths and their prices are shown in the app and on the App Store before you buy. Payment is charged to your Apple Account, and the subscription renews unless you cancel at least 24 hours before the end of the current period.

How do I cancel my subscription? Open Settings on your iPhone, tap your name, then Subscriptions, and choose Trayna. Cancelling stops future charges; you keep access until the end of the period you've paid for. Refunds are handled by Apple at reportaproblem.apple.com.

How does the study planner work? When you sign up, you tell us your exam subject, level, exam board, target grade, and exam date, plus how much time you'd like to study. Trayna uses this, together with how you're getting on with notes and practice questions, to build an adaptive daily study plan. As your "mastery" of each topic grows or fades, the planner adjusts what it suggests next so you spend time where it helps most.

What account details do you need? To create an account we use your email and a password (through Google Firebase Authentication), and you can optionally use Sign in with Apple. We also collect a few profile details: your first name, your confirmation that you are 13 or older, your chosen subject/level/exam board, target grade, exam date, and study-time preferences.

How do I delete my account and my data? You can delete everything yourself at any time. Open the app, go to Settings, and choose "Delete account." This erases all of your data and your login. Note that deleting your account does not cancel an active subscription: cancel it in your Apple Account settings too. If you'd rather we did this for you, email info@trayna.co.uk and we'll help.

Reporting a Problem or a Content Error

Spotted a bug, a question that doesn't look right, or a mistake in our notes or videos? Please tell us, it really helps us make Trayna better for everyone.

Email info@trayna.co.uk with a short description of the problem. If you can, include the subject and topic, what you expected to see, and what actually happened (a screenshot is great if you have one). We review every report and fix content errors as quickly as we can.